How may we help?

If you were invited by text, tap the link in the message, or open The Gentry, tap Have an invitation code?, and enter the code from the text. If you were invited by email, invitations are matched by email. Make sure you signed in with the same email address your host used. If they used a different one, ask them to add the address you use.

Check your spam or promotions folder for a message from The Gentry. Codes expire after an hour; tap "Email me a code" to request a new one.

The red screen shows the reason. "Waiver not signed" means you can sign right there, under Attending. "Not on the guest list" means the host invited a different email address. "Event is not active right now" means the code is being used too early or too late.

Yes. Request a copy from support@thegentry.app.

Invitations sent from your contacts go out as a text from your own phone. Open the event and tap the guest to resend it. Guests invited by email don't receive a message; let them know to download The Gentry and sign in with the email address you added.

Open the event, tap the code icon, then tap the refresh button. The old code stops working immediately, including any printed copies; print the new one. If you're at the door with your phone, turn on Live code: it changes every 30 seconds, so photos of it stop working almost at once.

Open the event, tap the code icon, then Save / print this code. Save the image or send it to your printer. Place it by the entrance, or in a few spots around the house.

Custom waivers are coming soon. For now every event uses The Gentry standard release for private gatherings.